Service status

Starworks Status

Current availability and recent performance across the Starworks platform, checked automatically every 30 minutes.

All systems operational

No active incidents or scheduled maintenance

Components

Platform availability

OperationalDegradedDownNot checkedNot monitored

Dashboard and app

Business dashboard, customer records and campaign tools

Operational

The app is serving and the database is responding.

Review request sending (SMS)

Automated SMS review request delivery

Operational

No SMS review requests were due in the last 3 hours, so there is nothing failing.

Review request sending (Email)

Automated email review request delivery

Operational

No email review requests were due in the last 3 hours, so there is nothing failing.

Google review imports

Scheduled sync of Google reviews and ratings

Operational

Google review imports are completing normally.

Score and rankings directory

Public Starworks Score cards and local rankings

Operational

Directory data is reachable.

Customer enquiry delivery

Routing quotes, bookings and enquiries to businesses

Operational

Enquiry records are reachable.

Support and live chat

Support email and in-app live chat

Operational

The live chat service is responding.

Automated checks began on 11 August 2026 and run every 30 minutes. Earlier days show as clear because no incident was logged against them.

Incident history

Past incidents

Every period a system was not fully operational, recorded automatically.

Google review imports could not be checked

Resolved

The database was unreachable during this period, so pages that read data were failing.

Started 4:08 am AEST. Recovered 4:37 am AEST, after about 30 minutes.

Review request sending (Email) could not be checked

Resolved

The database was unreachable during this period, so pages that read data were failing.

Started 4:08 am AEST. Recovered 4:37 am AEST, after about 30 minutes.

Review request sending (SMS) could not be checked

Resolved

The database was unreachable during this period, so pages that read data were failing.

Started 4:08 am AEST. Recovered 4:37 am AEST, after about 30 minutes.

Dashboard and app could not be checked

Resolved

The database was unreachable during this period, so pages that read data were failing.

Started 4:08 am AEST. Recovered 4:37 am AEST, after about 30 minutes.

Customer enquiry delivery could not be checked

Resolved

The database was unreachable during this period, so pages that read data were failing.

Started 4:08 am AEST. Recovered 4:37 am AEST, after about 30 minutes.

Support and live chat could not be checked

Resolved

The database was unreachable during this period, so pages that read data were failing.

Started 4:08 am AEST. Recovered 4:37 am AEST, after about 30 minutes.

Score and rankings directory could not be checked

Resolved

The database was unreachable during this period, so pages that read data were failing.

Started 4:08 am AEST. Recovered 4:37 am AEST, after about 30 minutes.

Support and live chat could not be checked

Resolved

The database was unreachable during this period, so pages that read data were failing.

Started 1:51 am AEST. Recovered 2:07 am AEST, after about 16 minutes.

Customer enquiry delivery could not be checked

Resolved

The database was unreachable during this period, so pages that read data were failing.

Started 1:51 am AEST. Recovered 2:07 am AEST, after about 16 minutes.

Score and rankings directory could not be checked

Resolved

The database was unreachable during this period, so pages that read data were failing.

Started 1:51 am AEST. Recovered 2:07 am AEST, after about 16 minutes.

Google review imports could not be checked

Resolved

The database was unreachable during this period, so pages that read data were failing.

Started 1:51 am AEST. Recovered 2:07 am AEST, after about 16 minutes.

Review request sending (Email) could not be checked

Resolved

The database was unreachable during this period, so pages that read data were failing.

Started 1:51 am AEST. Recovered 2:07 am AEST, after about 16 minutes.

Dashboard and app could not be checked

Resolved

The database was unreachable during this period, so pages that read data were failing.

Started 1:51 am AEST. Recovered 2:07 am AEST, after about 16 minutes.

Review request sending (SMS) could not be checked

Resolved

The database was unreachable during this period, so pages that read data were failing.

Started 1:51 am AEST. Recovered 2:07 am AEST, after about 16 minutes.

Dashboard and app could not be checked

Resolved

The database was unreachable during this period, so pages that read data were failing.

Started 3:10 pm AEST. Recovered 3:37 pm AEST, after about 27 minutes.

Support and live chat could not be checked

Resolved

The database was unreachable during this period, so pages that read data were failing.

Started 3:10 pm AEST. Recovered 3:37 pm AEST, after about 27 minutes.

Customer enquiry delivery could not be checked

Resolved

The database was unreachable during this period, so pages that read data were failing.

Started 3:10 pm AEST. Recovered 3:37 pm AEST, after about 27 minutes.

Score and rankings directory could not be checked

Resolved

The database was unreachable during this period, so pages that read data were failing.

Started 3:10 pm AEST. Recovered 3:37 pm AEST, after about 27 minutes.

Google review imports could not be checked

Resolved

The database was unreachable during this period, so pages that read data were failing.

Started 3:10 pm AEST. Recovered 3:37 pm AEST, after about 27 minutes.

Review request sending (Email) could not be checked

Resolved

The database was unreachable during this period, so pages that read data were failing.

Started 3:10 pm AEST. Recovered 3:37 pm AEST, after about 27 minutes.

Review request sending (SMS) could not be checked

Resolved

The database was unreachable during this period, so pages that read data were failing.

Started 3:10 pm AEST. Recovered 3:37 pm AEST, after about 27 minutes.

Google review imports was degraded

Resolved

4 of 18 review imports failed in the last 6 hours.

Started 2:37 pm AEST. Recovered 7:56 pm AEST, after about 5 hours.

Google review imports was degraded

Resolved

Errors have been reported on this system in the last hour.

Started 1:07 pm AEST. Recovered 2:07 pm AEST, after about 1 hour.

Having trouble?
Email support@starworks.com.au