StarWorks ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you use our reputation management platform.

Information We Collect

We collect information you provide directly to us, including:

Business name and contact information
Email address and password for your account
Customer lists you upload to send review requests
Review platform credentials (Google, Facebook, etc.)
Payment information (processed securely through Stripe)
Usage data and analytics about how you use our service

How We Use Your Information

We use the information we collect to:

Provide and improve our reputation management services
Send review requests on your behalf to your customers
Generate AI-powered review responses
Monitor and respond to customer reviews
Communicate with you about your account and service updates
Process your payments and prevent fraud
Comply with legal obligations

Data Storage and Security

Your data is stored securely in Australia using industry-standard encryption. We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

Sharing Your Information

We do not sell your personal information. We may share your information with:

Service providers who help us operate our platform (e.g., hosting, email delivery)
Review platforms (Google, Facebook, etc.) when you connect your accounts
Law enforcement or regulatory authorities when required by law

Your Rights

Under Australian privacy law, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your account and data
Export your data in a portable format
Opt out of marketing communications

Cookies and Tracking

We use cookies and similar technologies to improve your experience, analyze usage, and personalize content. You can control cookies through your browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us at:

Email: support@starworks.com.au
Address: Melbourne, Victoria, Australia