Built by a team tired of watching great businesses get buried by bad reviews.
StarWorks started in Melbourne in 2024 after I worked at Betty's Burgers and saw first-hand how crucial customer experience and reviews are. I've run other small businesses too, and watched how just a few bad experiences going public can seriously impact reputation and sales—even when most customers are happy. StarWorks came from wanting a simple system that helps businesses consistently follow up, earn more positive reviews, and respond professionally when things go wrong.
Managing Your Reputation Shouldn't Be a Second Job
Most local businesses don't have a reputation problem. They have a follow-up problem.
You deliver great service, but asking for reviews feels awkward, following up takes hours you don't have, negative reviews catch you off-guard, and responding professionally under pressure is hard.
Meanwhile, your competitors with dedicated marketing teams pull ahead—not because they're better, but because they're more visible.
of customers never leave a review without being asked
Businesses spend per week managing reviews manually
Positive reviews needed to offset one negative review
Automation That Feels Human
We don't believe AI should replace your voice—it should amplify it. StarWorks learns how you communicate, then handles the repetitive work: sending follow-ups at the right time, drafting responses that sound like you, and catching issues before they become public reviews. You stay in control. We handle the grunt work.
Set It and Forget It
Most platforms need constant babysitting. Ours runs in the background, requesting reviews automatically based on your schedule. You focus on your business.
AI That Learns Your Voice
During setup, we analyze how you talk to customers. Our AI drafts responses that match your tone—you just approve or edit before sending.
Managed Service Option
Don't want to touch it at all? Our Kickstart Sprint runs the whole first campaign for you. We set it up, run it, and guarantee results.
What Drives Us
Guarantee Results, Not Promises
We don't say 'increase your reviews'—we guarantee 10+ new Google reviews in 21 days with our Kickstart Sprint, or we keep working until you get them. Free.
Built for Busy Owners
You shouldn't need a manual. Setup takes under 10 minutes. Most customers never log in again—the system just works.
No Vendor Lock-In
Cancel anytime. Export your data anytime. Your customer list and review history belong to you, always.
Australian, Through and Through
Built in Melbourne for Australian businesses. We understand local business challenges, the stress, and the importance of genuine relationships with customers.
Perfect for Local Service Businesses
We built StarWorks for businesses where reputation directly impacts revenue:
Gyms & Fitness
Turn every happy member into a 5-star review
Cafes & Restaurants
Build a reputation that fills tables
Allied Health
Let patient satisfaction speak for itself
Trades & Services
Win more jobs with social proof
Beauty & Wellness
Grow your client base through word-of-mouth
Who we might not be for
If you're a large enterprise with a dedicated marketing team, you might outgrow us (though many stay). We work best for businesses with 5-100 employees who want more reviews without more work.
Ready to see how it works?
Questions? Email us at support@starworks.com.au