Build Your Medical Practice Reputation (AHPRA-Compliant)
Patient review automation that respects privacy laws and builds trust with prospective patients
Challenges Facing Medical Practices Businesses
Sound familiar? Starworks solves these problems automatically.
AHPRA Advertising Restrictions
Healthcare advertising rules are strict. You can't risk non-compliance, but you need patient reviews to grow.
Patient Confidentiality Concerns
How do you ask for reviews without violating patient privacy? Every communication must be carefully worded.
New Patient Acquisition is Expensive
Google Ads for medical practices are $50-150 per click. Patient reviews convert better and cost nothing.
Competing with Large Medical Centers
Bulk-billing clinics and large medical centers have review systems. Independent practices need to compete.
How Starworks Helps Medical Practices Businesses
Everything you need to automate your reputation and grow your business.
AHPRA-vetted communication templates (legal and compliant)
Patient confidentiality safeguards in all review responses
Sentiment analysis to identify unhappy patients before they leave public reviews
Delayed review requests (48-72 hours post-appointment for sensitive cases)
Frequently Asked Questions
Common questions from medical practices businesses.
Is this legal under AHPRA guidelines?
Yes. AHPRA allows asking for reviews as long as you don't offer incentives, don't selectively ask only happy patients, and respect patient confidentiality. Our system is designed around these rules.
What if a review discloses confidential patient information?
If a patient mentions their diagnosis or treatment publicly, we guide you on responding professionally without confirming the patient-doctor relationship. You can also request removal if it violates privacy.
Can I ask for reviews after every consultation?
You can, but we recommend asking only after non-sensitive consultations. For example: general check-ups (yes), mental health consultations (use discretion), surgical procedures (wait 2-4 weeks).
Do you integrate with medical practice software?
Integrations with Best Practice, Medical Director, and Genie are planned. Currently, you can import patient data via CSV (anonymized for AHPRA compliance) or add manually.
How do I handle negative reviews about wait times or billing?
Our AI drafts empathetic responses that acknowledge the concern and invite private resolution. Most negative reviews about admin issues can be turned around if you respond quickly and professionally.
Ready to Automate Your Medical Practices Reviews?
Join Australian medical practices businesses using Starworks to build their reputation on autopilot.